Frequently asked questions

How do I get to Punta Allen from Cancun?

For those guests who are renting a car at the airport in Cancun, take Highway 307 south to Tulum. At the first crossroads in Tulum, turn left towards Tulum Playa/Boca Paila and take this beach road all the way down south to Sol Caribe. After Tulum Beach, you will enter the Sian Ka'an Biosphere Reserve through the arch at its northern entrance, from there follow the road for 35km to Sol Caribe. It is impossible to get lost because there is only one road heading south through the Reserve to Punta Allen – and you’re on it!


Can I get there with a small rental car ?

It depends of the condition of the dirt road in the Sian Ka'an Biosphere at the particular time. It can be in rough shape, particularly after storms.  A Jeep or any other high car will be needed during most of the year. We recommend to contact us prior to arrival for getting the last update on the road condition. 


If I don’t want to rent a car is there any other possibility to get to Sol Caribe?

Private transfer: We are more than happy to arrange a private airport transfer, please contact us ! Price is US$ 300 for 1-7 person per way.


 What kind of electronic devices can be used ?

Sol Caribe runs on solar power, therefore we can't allow hairdryers or electric razors. There is enough power in the rooms and plug-ins provided to charge cameras, phones or laptops.


Is there a gas station in Punta Allen ?

The closest gas station is in Tulum, so remember to refuel before entering the Sian Ka'an Biosphere. If you do run out of gas however, usually somebody in Punta Allen is willing to sell you some at an inflated price.


Will my cellphone work down there?

Cellphone reception is not available down here, in fact there is no cellphone reception south of Tulum in the Sian Ka'an Biosphere. We have a landline at Sol Caribe, which is available to guests in emergencies only. The phone number, which may be given out to those who may need to be in touch with our guests during their stay at Sol Caribe, is +52 1 984 196 8303.


Is there an Internet connection ?

At the request of many of our long-time guests, we have now installed wi-fi and it is available in the public areas. 


Can I bring my dog ?

No, at Sol Caribe we don't accept any pets. 


If I don't book the all-inclusvie package where can I eat and how long is the bar open?

You can order your meals "a la carte" at Sol Caribe's beach restaurant. We serve breakfast (7am to 10am), lunch (12pm to 3pm) and dinner (6pm to 9pm). Our restaurant is also open to guests not staying at the resort. The bar is a lively place and open until 10pm. For guests who would like to sample the local cuisine, there are a number of restaurants in Punta Allen, a small fishing village five miles down the road.


If I’m not into fishing, what else can I do there?

There is plenty to do around Punta Allen and inside the Sian Ka'an Biosphere. You can go bird watching, explore the Mayan Ruins dotted around inside the Reserve, snorkel, watch the lobster fishermen returning from the sea in the afternoon and enjoy freshly caught lobster tails. We can organize all kinds of boat tours to explore the Sian Ka'an Biosphere for you. For further ideas on other ways to explore Sian Ka'an, please see the Activities & Ecotours page of our website.


What if I need to cancel my reservation?

A 50 % deposit is required to hold space. The balance is due 30 days prior to arrival date. Cancellation prior to 30 days will be refunded less US$ 75.00 handling fee (per room). Any cancellation less than 30 days prior to arrival date will forfeit all fees. Receipt of deposit due or final payment is acknowledgement that the client has read and accepts the cancellation-refund policy. Hotel Sol Caribe is not responsible for losses or additional expenses due to delays or changes in your airfare or other services, sickness or weather. No refund can be made for unused hotel rooms, meals or tours. Sol Caribe shall not be responsible for any injury, loss or damage caused by accident or events beyond its control, including weather.

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